TERMS & CONDITIONS
SMS Communication
We are available for assistance and inquiries via text message with our main number, 213-723-2938, as an optional method. Customers may opt-out by replying STOP or ask for more information by replying HELP. Message frequency varies. Message and data rates may apply
Returns and Refunds
All sales are final. No refunds or exchanges are offered on merchandise, personal sessions, group classes, memberships, auto-renewals, or penalties for no-shows/late cancellations.
Personal Sessions
24-Hour Cancellation Policy: To respect our instructors’ time, Personal Sessions canceled with less than 24 hours’ notice are considered late cancellations and are non-refundable.
Free Demo Class
Offer available to new clients only
12-Hour Cancellation Policy: Cancellations made within 12 hours of your scheduled group class are considered Late Cancellations and are subject to a penalty.
Late Cancellation / No-Show Penalty: $10 charge
Intro 4-Pack and 8-Pack
12-Hour Cancellation Policy: Cancellations made within 12 hours of your scheduled group class are considered Late Cancellations and are subject to a penalty.
Late Cancellation Penalty: Forfeit of 1 class
No Show Penalty: Forfeit of 1 class
Intro offer available to new clients only
No pausing or freezing allowed
Prices are subject to change
Intro Packs are non-transferable and non-shareable.
Silver and Gold Memberships
12-Hour Cancellation Policy: Cancellations made within 12 hours of your scheduled group class are considered Late Cancellations and are subject to a penalty.
Late Cancellation Penalty: Forfeit of 1 class
No-Show Penalty: Forfeit of 1 class
No rollover of unused classes
Memberships are non-transferable and non-shareable
Prices are subject to change
Platinum Membership
12-Hour Cancellation Policy: Cancellations made within 12 hours of your scheduled group class are considered Late Cancellations and are subject to a penalty.
Late Cancellation Penalty: $15 charge
No-Show Penalty: $30 charge
You can book up to 1 class per day
Memberships are non-transferable and non-shareable
Prices are subject to change
Single Class & Class Packs
12-Hour Cancellation Policy: Cancellations made within 12 hours of your scheduled group class are considered Late Cancellations and are subject to a penalty.
Late Cancellation Penalty: Forfeit of 1 class
No Show Penalty: Forfeit of 1 class
Membership Freeze Policy
Eligible monthly memberships may freeze for up to 14 consecutive days per calendar year after 2 consecutive monthly payments have been completed.
Eligible pay-in-full memberships may freeze for up to 30 consecutive days per calendar year.
Freeze requests must be submitted in advance through our Membership Change / Cancellation Request Form, by email at info@korepilates.com, or by text at 213-723-2938.
Approved freezes will extend the applicable billing or renewal date by the number of frozen days requested.
MEMBERSHIP CHANGE / CANCELLATION PROCESS
To request a membership change, pause, or cancellation, members may submit a request through our Membership Change / Cancellation Request Form. You may also submit a request by contacting us at info@korepilates.com or by texting 213-723-2938.
Cancellation requests must be submitted at least 14 days in advance of the next billing or renewal date to avoid future charges.
Requests are reviewed and processed within 1–2 business days.
Please refer to your specific membership agreement for full details regarding billing, renewals, freezes, and cancellation terms.